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How-to Guides

Gather log data for support purposes

WINDOWS OS:

  1. Open Command Prompt:

    • Press Win+R → enter cmd → press Enter, or

    • Enter cmd in the Search box of the Taskbar;

  2. Change the directory where the migVisor Metadata Collector is located
    (for example: cd C:\Users\User_Name\Desktop\migVisor_MetadataCollector);

  3. Start mMC by running the following command:  java -Djava.library.path=./bin -jar ./migvisor-ui.jar > ./commandline_trace_%date%.txt

LINUX OS:

  1. Open Terminal (Use the Ctrl+Alt+T shortcut to open Terminal in Ubuntu);

  2. Change the directory where the migVisor Metadata Collector is located
    (for example: cd Downloads/migVisor_MetadataCollector);

  3. Enter the following command to run the mMC: java -Djava.library.path=./bin -jar ./migvisor-ui.jar > ./commandline_trace_$(date +%d-%m:%H-%M).txt

Instead of using the mentioned “>” operator, you can also use “>>” one (during running the mMC). The difference between them is the following:

  • “>” overwrites the already existing file or creates a new file provided the mentioned file’s name doesn’t exist in the directory.

  • “>>” operator appends an already available file or creates a new file provided the mentioned file’s name doesn’t exist in the directory.

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